Global IT support technician
Snow Software
Råsunda, Sweden
36 dagar sedan

Company Description

Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-

based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations.

To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them.

Now is the right time to join Snow.

Job Description

As an IT Support Technician, you will be part of the first and second support line and maintain day-to-day support and troubleshoot everything from the ground up for Snow end-

users globally. You will assist the business with clients, servers, network, presentation equipment’s and software support.

Our environments consist of datacenters, SaaS, PaaS and cloud environments. Part of your responsibility will be to document and create knowledge articles to assist our users.

This is done within Office365, Confluence, ServiceNow and with guides and knowledge base articles published on our intranet.

You will be part of a team of 5 people, where communication and collaboration is crutial in order to solve complex problems and to become more efficient in everyday work.

This role will be based at our HQ in Solna Business Park, Sweden.

Need :

  • Strong knowledge in Windows 8.1 / 10
  • At least 2 years of experience with Client Support
  • Experience with Windows Server Operations
  • Experience with documentation
  • Fluency in English, written and spoken is required
  • Desirable :

  • Experience with O365, Azure, PowerShell
  • Experience with Monitoring
  • Swedish language is a plus.
  • The ideal candidate is positive, customer oriented and take pride in quality, reliability and always strive to achieve a professional support experience.

    To be successful in this role we see that you are a people person who will appreciate the interaction with all our internal personnel, located in Sweden and globally.

    We hope to find soneone with a "no issue is too big or too small" and "everything can be solved" kind of mentality. A wide interest in technology in all its forms and a willingness in learning new things will be helpful in our everchanging orgnization.

    Additional Information

    This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact.

    Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success and the global leader in the development and delivery of dedicated SAM solutions.

    If you are the right person for the role we will offer you exciting and developing assignments and you will get to be part of a fantastic journey within a dynamic high-growth business.

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