Caterpillar’s Surface Mining and Technology division is currently seeking a Technical Representative. In this role you will consult on product problem management within an assigned territory or industry.
You will represent Caterpillar to minimize the commercial impact of customer issues related to product, application, and maintenance practices while working with the dealer and product groups to develop and implement corrective actions.
Overall goal is improving fleet performance and TCO to the customer. The incumbent has a direct bottom line impact on Caterpillar and dealer financial results.
This is generally the second level technical service assignment and represents a shift from learning and assisting to fully contributing in assignments that are broader, more complex and challenging in nature.
Job Duties / Responsibilities may include, but are not limited to :
Basic Qualifications : * Bachelor’s Degree * 3 to 4 years of direct dealer & customer support experienceTop Candidates should also have : * Proactive communication skills* Spanish capabilities
Additional Information :
This position may be located within the US or Latin America, preferably in Miami, Panama, or Mexico.
however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.
caterpillar.com / careers
Relocation assistance is available for this position.EEO / AA Employer. All qualified individuals including minorities, females, veterans and individuals with disabilities are encouraged to apply.