Technical Representative
Caterpillar
Sweden
11 dagar sedan

Caterpillar’s Surface Mining and Technology division is currently seeking a Technical Representative. In this role you will consult on product problem management within an assigned territory or industry.

You will represent Caterpillar to minimize the commercial impact of customer issues related to product, application, and maintenance practices while working with the dealer and product groups to develop and implement corrective actions.

Overall goal is improving fleet performance and TCO to the customer. The incumbent has a direct bottom line impact on Caterpillar and dealer financial results.

This is generally the second level technical service assignment and represents a shift from learning and assisting to fully contributing in assignments that are broader, more complex and challenging in nature.

Job Duties / Responsibilities may include, but are not limited to :

  • Work with dealer and product group specialists to identify, contain and resolve fleet downtime drivers. * Mine site visits to develop understanding of capability and practices.
  • Provide input to commercial proposals for new machines and services
  • Contribute and co-champion Mining Dealer of the Future initiatives
  • Collaborate with Industry Reps and PSSRs to develop total customer solutions that support sales and service programs.
  • Facilitate field pilot and test iron validation
  • Partner closely with CAT Site Performance Managers to achieve fleet KPI targets
  • Basic Qualifications : * Bachelor’s Degree * 3 to 4 years of direct dealer & customer support experienceTop Candidates should also have : * Proactive communication skills* Spanish capabilities

  • Previous Mining machine product knowledge
  • Completion of the Caterpillar pre-field marketing training development program
  • Additional Information :

    This position may be located within the US or Latin America, preferably in Miami, Panama, or Mexico.

  • Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status;
  • however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.

    caterpillar.com / careers

    Relocation assistance is available for this position.EEO / AA Employer. All qualified individuals including minorities, females, veterans and individuals with disabilities are encouraged to apply.

    Other Locations

  • Mexico-State Not Specified-City Not Specified, Panama-State Not Specified
  • Marketing / Sales / Product Support
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