Cloud Specialist
Computer Futures
Stockholm, Schweden
9 dagar sedan

Cloud Specialist / 1st Line Support

Location : Stockholm

Period : 22 / 05 / 2018 to 31 / 12 / 2018

Experienced cloud developer. Project experience as AWS developer.

Role description :

The Application Support carries out user support, bug fixing and improvement activities for a specific application.

What we are looking for :

As a person you must to be an analytical and problem solving team player and have a positive and service-minded attitude.

You have the ability to take on tasks, apply solutions, understand documentation and follow routines as well as implementing solutions and making sure that every case is managed according to the process.

You are a self-going driving force with high social competence. You are service minded with customer focus. You have to have the ability to establish and maintain good relations.

Required competencies :
  • General IT knowledge
  • Strong customer focus
  • Fluent in both written and spoken English, Swedish is a plus
  • Working experience with Application support
  • Collaboration mind-set within and across teams
  • Role mission & context :

    The Application Support Agent carries out 1st line support and is responsible for providing application support services according to the Service Level Agreement.

    This requires communication with different global sites and departments as well as external customers, suppliers and partners.

    We are responsible for keeping track on the Service Requests, keeping the customer informed and making sure that the customer is satisfied with the delivered solution.

    Key responsibilities :

  • Support customers by managing incidents and requests
  • Analysing and resolving incidents
  • Identifying potential solution for the defects
  • Knowledge management by documenting and sharing knowledge
  • Status communication to customers and stakeholders
  • Provide improvement suggestions to make delivery better
  • If that is something for you, please reach out with your CV and your hourly rate.

    For information, please contact :

    Hannah Weinberg


  • 46 (0) 8446 866 34
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