Product Introduction/Engagement Manager, Baseband & Interconnect
Ericsson
Stockholm, Sweden
23 dagar sedan

We are looking to strengthen our team further with another Senior Leader for Product Introduction and Engagement Management for the ongoing Ericsson Baseband rollouts the coming Baseband challenges, 5G, the enclosures and power modules and upcoming Serviceability improvements.

Our unit is responsible for two areas within BURA DURA PDU Baseband and Interconnect : PLM and Product Introduction for Baseband products and we work with a high level of customer and development understanding to carry out or tasks smoothly.

The Product Introduction project manager role is setting up and Leading Demo, Trials and Field Implementation and deployment phase work for new Baseband Hardware products

e.g. 5212,5216, BB6620,6630, Generation 3), Baseband-T products (C-608). XMU03, RBS-enclosures and power modules and Ericsson site controllers and Serviceability improvements.

As Baseband Software Product Engagement manager you will be responsible for pro-active and re-active interactions with Customer units, customers and other Engagement Managers.

You will represent the Baseband & Interconnect developed Software in Digital Units e.g. Baseband 5212, 5216,6620,6630 and XMU03 and Baseband-

T products (C608) after GA. You might have to work with both tasks, or wither or depending on the business situation.

Responsibilities & Tasks

Following tasks are typically included for the Product Introduction Project Manager

  • Project Planning of Product Introduction from pre-study to execution phase and PRG
  • Project Management of FOA, FFI, Demos and field trials with project budget and staff responsibility Direct interactions with customers and customer units to set up the activities.
  • Secure quick feedback from first customer volume deployment of HW in the Deployment phase of the PI project Secure early deliveries of hardware to customer sites Secure the activities to be performed on site and KPI’s Secure product usability through CPI feedback from site Secure quick feedback from volume deployment in the Deployment phase of the PI projects Drive Lessons Learned and feedback findings to line organization.

    Following task are typically included for the Product Engagement Manager (and Task Force leader)

  • Drive taskforces within the PDU for escalated customer problems
  • SPOC towards RAN Engagement Managers and customer regions
  • Presenting to Leadership teams and steering groups
  • Giving presentations to customers
  • Request and keep track of deliveries for escalated TRs and CSRs
  • Keep the PDU informed about ongoing customer activities in their region, to be done via i.e. the bi-weekly Customer update
  • Work with proactive and suggest activities to support customers and avoid escalations.
  • Identify extra need for support remote or onsite and secure people going on site after GA.
  • Define technical and ways of working improvements based on feedback and observations.
  • Be involved and support in larger customer events.
  • Position Qualifications - Core Competences :

  • Customer Insight and customer communication
  • Project Planning
  • Product Development / Technical Knowledge
  • Product Life Cycle Management Knowledge
  • Business Understanding
  • Coaching and Mentoring Skills
  • Delivering Results and Meeting Customer Expectations
  • Formulating Strategies and Concepts
  • Working with People
  • Relating and Networking
  • Persuading and Influencing
  • Experience and Qualifications requirements :

  • Customer experience from Customer Support or Maintenance
  • Customer Engagement management
  • Product Introduction project managemet
  • Maintenance project Management or Technical coordination
  • High level of technical understanding of DURA products, especially RBS
  • BSc level in a technical discipline or the equivalent level of knowledge
  • Fluent English language skills
  • Additional Requirements, Physical Demands, Region / Local Specifications :

  • Knowledge Sharing and Collaboration Skills
  • Communication Skills
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