Senior Technical Account Manager
Vlocity
Stockholm, Sweden
14 dagar sedan

Job Description

The Senior TAM is the relationship manager and customer advocate for a defined list of customers. The Senior TAM develops a long-

term partnership with the customer to ensure that maximum business benefits from our products are achieved. The Senior TAM is an expert in implementation best practice and can guide our customers through enterprise business transformation programs.

The Senior TAM provides onsite assistance to executive, business and technicalteams. Self-starter and acts with minimal supervision.

Responsibilities

Ensure personal utilisation and targets are met

Evaluate customer implementations against best practice

Act as the lead technical and implementation advisor and as an advocate with Vlocity for issues resolution

Builds cross functional relationships with stakeholders

Representation at Steering Groups

Facilitate and engage other services personnel including Expert Services

Ensure customer satisfaction

Experience

15+ years’ experience in a consulting firm or software provider

Financial Services or Telecommunications background

Technical Skills

Project Management techniques and methodologies

Excellent customer management skills

  • Salesforce or Siebel
  • Desired Certifications / Qualifications

    Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field

    PMP / PMI

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