Lodging Content Associate
In this role, the successful candidate will support the quality and accuracy of content for hotel partners on Expedia, Hotels.
com, and Venere brand websites. This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to work on one of Expedia’s exciting strategic initiatives.
Lodging Content Associates onboard newly affiliated hotels, adding property amenities, photos, star ratings, and hotel data such as name and location, all within a due date.
They ensure that the product is complete and competitive, building room types and rate plans where required, and ensuring rates and inventory are loaded by the hotel or via their Channel Manager.
Successful candidates will complete work to program standards, while working and communicating with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, and localization teams.
Successful candidates will possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone.
Candidates will need to successfully pass a comprehensive content test inclusive of writing test samples. Fluency in Finnish and English is required, knowledge of Swedish language is preferred.
This is a full-time and onsite position for 6 months in the Stockholm offices of Expedia, Inc. Please apply only if you feel you will fit in with a strong team whose members are exceptionally conscientious, hardworking, and thorough.
Help create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-
site services, and contact information. This involves calling the hotel to gather information as well as using a checklist to ensure requisite data is gathered, and will be performed in Finnish or English language
Ensure that the product is complete and competitive, building room types and rate plans where required, and ensuring rates and inventory are loaded by the hotel or via their Channel Manager
Loading promotions for the properties, as agreed by the Market Manager during contracting
Edit existing hotel content in English, including paragraphs, amenities, and photos; address change requests, clarifying details, when necessary, while adhering to style guidelines, defined processes, classifications, and image standards;
call the hotel to gather information; and answer a checklist of questions about the property
Assign star ratings within star rating criteria guidelines, and categorizing by themes and structure types
Solidly understand different lodging / property types in the travel industry and the differing services and amenities featured
Make decisions and apply content appropriately following defined processes and classifications
Acquire photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria
Work efficiently towards daily targets and team metrics (due dates); complete all work to program standards as defined for each process;
focus on continuous improvement
Train hotel partners on tools and processes that will optimize their products on our sites
Provide project support for other content tasks, as assigned
Work Experience and Education Guidelines :
Bachelor’s degree in Business, Hospitality / Hotel Management, or English / Communications
Hotel-industry experience required
2 years of content experience at an e-commerce site is a plus
Core Competencies :
Fluency in written and spoken Finnish and English language
Thorough understanding of the hotel industry and differing amenities that appear in different types of hotel product
Excellent writing, spelling, and grammar skills in Finnish and English, with strong attention to detail, speed, and accuracy
Ability to learn quickly and ask good questions
Able to complete work to program standards by making independent decisions by applying definitions & criteria
Knowledge of photo production, aesthetics and digital media a plus
Excellent ability to work and learn independently, as well as collaborate with larger teams
Excellent telephone manner
Fluency with Internet and online search; ability to learn new software, tools, and technical processes quickly
Excellent organizational, time-management, and quality-control abilities
Open communication with colleagues to share best practices and flexibility to adhere to process improvements
Proven ability to resolve a high volume of work in a deadline-driven environment or work queue
Proficiency in Microsoft Word, Excel, Outlook required; experience with Access a plus
Experience working with SharePoint, Salesforce, and content management tools a plus
Editorial or content experience at an e-commerce site a plus
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.